Intercom vs LiveChat
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| Feature | Intercom v3.0.2 · checked 23 Oct 2026 Free · ★ 3.4/5 Visit Details | LiveChat Visit Details |
|---|---|---|
| At a glance | ||
| Active installs | 5,000+ | — |
| Last updated | April 16, 2025 | — |
| Editions | Intercom | — |
| Pros | Adds the Intercom Messenger to the site with an app ID; Passes logged-in user details to Intercom; Optional identity verification using a secret key | — |
| Cons | Needs an Intercom account, which is a paid service; The Messenger loads on every front-end page; Visitor and user data goes to Intercom by design | — |
| Mentioned in our posts | — | 1 |
| More features | ||
| Other features | Intercom Messenger snippet on front-end pages, Passes logged-in WordPress user details to Intercom, Identity verification with a JWT built from the secret key, Settings page for app ID and secret under Settings, One-click connect flow to the Intercom auth service | — |
| Integrations | ||
| Marketing | Intercom | — |
| Requires WordPress | 4.7.0 | — |
| Requires PHP | 7.2 | — |
| Tested up to | 6.7.2 | — |
| Phones home | No | — |
| External services | widget.intercom.io, marketing.intercomassets.com, static.intercomassets.com, code.jquery.com | — |