Intercom vs Tidio Live Chat
Compare WordPress plugins and tools side by side. Pick products with “Compare” in the software directory.
| Feature | Intercom v3.0.2 · checked 23 Oct 2026 Free · ★ 3.4/5 Visit Details | Tidio Live Chat v8.0.1 · checked 23 Oct 2026 Free + paid · ★ 4.8/5 Visit Details |
|---|---|---|
| At a glance | ||
| Active installs | 5,000+ | 70,000+ |
| Last updated | April 16, 2025 | September 1, 2026 |
| Editions | Intercom | Tidio Chat |
| Pros | Adds the Intercom Messenger to the site with an app ID; Passes logged-in user details to Intercom; Optional identity verification using a secret key | Live chat widget with async loading option; WooCommerce link shows carts and orders in chat; Shows a system info page for support |
| Cons | Needs an Intercom account, which is a paid service; The Messenger loads on every front-end page; Visitor and user data goes to Intercom by design | Needs a Tidio account; chat is hosted by Tidio; AI chatbot (Lyro) is a paid or trial add-on; Widget script is loaded from a third-party host |
| Mentioned in our posts | — | 1 |
| More features | ||
| Other features | Intercom Messenger snippet on front-end pages, Passes logged-in WordPress user details to Intercom, Identity verification with a JWT built from the secret key, Settings page for app ID and secret under Settings, One-click connect flow to the Intercom auth service | Live chat widget on the front end, Option to load the widget asynchronously, Link to WooCommerce for carts and orders in chat, Lyro AI chatbot upsell notice in admin ($), System info page for support requests, Clear the plugin debug log from admin |
| Integrations | ||
| Marketing | Intercom | — |
| E-commerce | — | WooCommerce |
| Other | — | Tidio API |
| Requires WordPress | 4.7.0 | 4.7 |
| Requires PHP | 7.2 | 7.4 |
| Tested up to | 6.7.2 | 7.1 |
| Phones home | No | No |
| External services | widget.intercom.io, marketing.intercomassets.com, static.intercomassets.com, code.jquery.com | api-v2.tidio.co, code.tidio.co, www.tidio.com |