Pure Chat vs ThriveDesk
Compare WordPress plugins and tools side by side. Pick products with “Compare” in the software directory.
| Feature | Pure Chat Free + paid Visit Details | ThriveDesk v2.7.1 · checked 23 Oct 2026 Free + paid · ★ 4.5/5 Visit Details |
|---|---|---|
| At a glance | ||
| Active installs | — | 100+ |
| Last updated | — | September 7, 2026 |
| Editions | — | ThriveDesk · ThriveDesk account ($) |
| Pros | — | Live chat, AI chatbot and shared inbox in one service; WooCommerce order details shown beside each support ticket; Form submissions from WPForms and Contact Form 7 can create tickets |
| Cons | — | Needs a ThriveDesk account, paid after the seven-day trial; Support data is stored on the ThriveDesk service; Several features depend on the external app being reachable |
| Mentioned in our posts | 1 | — |
| More features | ||
| Other features | — | Admin inbox page for conversations, WooCommerce order details beside tickets, Customer portal shortcode |
| Integrations | ||
| E-commerce | — | WooCommerce, Easy Digital Downloads |
| Plugins | — | WPForms, Contact Form 7 |
| Other | — | ThriveDesk API |
| Requires WordPress | — | 4.9 |
| Requires PHP | — | 7.4 |
| Tested up to | — | 7.1 |
| Phones home | — | No |
| External services | — | app.thrivedesk.com, api.thrivedesk.com, assistant.thrivedesk.com |
| Shortcodes | — | 1 |