ThriveDesk vs Tidio Live Chat
Compare WordPress plugins and tools side by side. Pick products with “Compare” in the software directory.
| Feature | ThriveDesk v2.7.1 · checked 23 Oct 2026 Free + paid · ★ 4.5/5 Visit Details | Tidio Live Chat v8.0.1 · checked 23 Oct 2026 Free + paid · ★ 4.8/5 Visit Details |
|---|---|---|
| At a glance | ||
| Active installs | 100+ | 70,000+ |
| Last updated | September 7, 2026 | September 1, 2026 |
| Editions | ThriveDesk · ThriveDesk account ($) | Tidio Chat |
| Pros | Live chat, AI chatbot and shared inbox in one service; WooCommerce order details shown beside each support ticket; Form submissions from WPForms and Contact Form 7 can create tickets | Live chat widget with async loading option; WooCommerce link shows carts and orders in chat; Shows a system info page for support |
| Cons | Needs a ThriveDesk account, paid after the seven-day trial; Support data is stored on the ThriveDesk service; Several features depend on the external app being reachable | Needs a Tidio account; chat is hosted by Tidio; AI chatbot (Lyro) is a paid or trial add-on; Widget script is loaded from a third-party host |
| Mentioned in our posts | — | 1 |
| More features | ||
| Other features | Admin inbox page for conversations, WooCommerce order details beside tickets, Customer portal shortcode | Live chat widget on the front end, Option to load the widget asynchronously, Link to WooCommerce for carts and orders in chat, Lyro AI chatbot upsell notice in admin ($), System info page for support requests, Clear the plugin debug log from admin |
| Integrations | ||
| E-commerce | WooCommerce, Easy Digital Downloads | WooCommerce |
| Plugins | WPForms, Contact Form 7 | — |
| Other | ThriveDesk API | Tidio API |
| Requires WordPress | 4.9 | 4.7 |
| Requires PHP | 7.4 | 7.4 |
| Tested up to | 7.1 | 7.1 |
| Phones home | No | No |
| External services | app.thrivedesk.com, api.thrivedesk.com, assistant.thrivedesk.com | api-v2.tidio.co, code.tidio.co, www.tidio.com |
| Shortcodes | 1 | — |