ThriveDesk vs Zendesk
Compare WordPress plugins and tools side by side. Pick products with “Compare” in the software directory.
| Feature | ThriveDesk v2.7.1 · checked 23 Oct 2026 Free + paid · ★ 4.5/5 Visit Details | Zendesk Free + paid Visit Details |
|---|---|---|
| At a glance | ||
| Active installs | 100+ | — |
| Last updated | September 7, 2026 | — |
| Editions | ThriveDesk · ThriveDesk account ($) | — |
| Pros | Live chat, AI chatbot and shared inbox in one service; WooCommerce order details shown beside each support ticket; Form submissions from WPForms and Contact Form 7 can create tickets | — |
| Cons | Needs a ThriveDesk account, paid after the seven-day trial; Support data is stored on the ThriveDesk service; Several features depend on the external app being reachable | — |
| Mentioned in our posts | — | 1 |
| More features | ||
| Other features | Admin inbox page for conversations, WooCommerce order details beside tickets, Customer portal shortcode | — |
| Integrations | ||
| E-commerce | WooCommerce, Easy Digital Downloads | — |
| Plugins | WPForms, Contact Form 7 | — |
| Other | ThriveDesk API | — |
| Requires WordPress | 4.9 | — |
| Requires PHP | 7.4 | — |
| Tested up to | 7.1 | — |
| Phones home | No | — |
| External services | app.thrivedesk.com, api.thrivedesk.com, assistant.thrivedesk.com | — |
| Shortcodes | 1 | — |