Tidio Live Chat vs Zendesk
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| Feature | Tidio Live Chat v8.0.1 · checked 23 Oct 2026 Free + paid · ★ 4.8/5 Visit Details | Zendesk Free + paid Visit Details |
|---|---|---|
| At a glance | ||
| Active installs | 70,000+ | — |
| Last updated | September 1, 2026 | — |
| Editions | Tidio Chat | — |
| Pros | Live chat widget with async loading option; WooCommerce link shows carts and orders in chat; Shows a system info page for support | — |
| Cons | Needs a Tidio account; chat is hosted by Tidio; AI chatbot (Lyro) is a paid or trial add-on; Widget script is loaded from a third-party host | — |
| Mentioned in our posts | 1 | 1 |
| More features | ||
| Other features | Live chat widget on the front end, Option to load the widget asynchronously, Link to WooCommerce for carts and orders in chat, Lyro AI chatbot upsell notice in admin ($), System info page for support requests, Clear the plugin debug log from admin | — |
| Integrations | ||
| E-commerce | WooCommerce | — |
| Other | Tidio API | — |
| Requires WordPress | 4.7 | — |
| Requires PHP | 7.4 | — |
| Tested up to | 7.1 | — |
| Phones home | No | — |
| External services | api-v2.tidio.co, code.tidio.co, www.tidio.com | — |